soka4d Platform Privacy Notice

This page describes what we collect when you use soka4d and how we keep that data protected. We collect personal information — email, identity documents, payment details, betting history, device information, and IP address — to verify your account, process deposits and withdrawals, settle bets, investigate disputes, and comply with applicable law in your region. Our data handling follows standard security practices, including encryption at rest and in transit, access controls, and regular security audits.

We do not sell your personal data to third parties for marketing purposes. We may share your information with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), sports-data providers, anti-fraud services, and legal authorities when required by law. Our servers may be located outside your jurisdiction; data transfers comply with applicable privacy regulations where we operate. You have the right to access, correct, and request deletion of your data subject to legal retention obligations.

This notice covers our privacy practices on the soka4d platform. It does not replace any jurisdiction-specific privacy rights you may have; those remain in effect.

What Data We Collect on soka4d

We collect the following categories of information when you register and use soka4d:

Identity information: Name, date of birth, email address, phone number, nationality, and government-issued photo ID (passport, driver's license, national ID card)
Address information: Residential address, proof of address (utility bill, recent bank statement)
Payment details: Bank account numbers, e-wallet account identifiers (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), transaction history, and deposit/withdrawal records
Account activity: Bet history, market selections, stake amounts, settlement outcomes, account balance changes, and login timestamps
Device and network information: IP address, device type, browser type, operating system, cookies, and mobile identifiers
Verification materials: Selfies holding your ID, photos of identity documents, and address proofs used for KYC verification

We do not collect sensitive personal data beyond what is necessary

We ask for identity documents and selfies only to comply with KYC (Know Your Customer) requirements. We do not collect biometric data beyond the selfie verification, and we do not retain full document images longer than required by law.

How We Use Your Data on soka4d

We use the information we collect for specific, legitimate purposes:

Account verification and KYC: We verify your identity, age, and address to comply with anti-money-laundering regulations and protect against fraud
Payment processing: We share your bank account or e-wallet details with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to process deposits and withdrawals
Bet settlement: We use your betting history and match outcomes to calculate winnings, losses, and account balance updates
Dispute resolution: We review your account activity, communication history, and transaction records to investigate complaints and settlement disputes
Legal compliance: We retain data to comply with applicable laws, tax regulations, and regulatory inquiries in your jurisdiction
Fraud and security: We analyze IP addresses, device information, and account patterns to detect unauthorized access, duplicate accounts, and suspicious activity
Customer support: We use your contact information and account history to respond to support requests via email, live chat, and phone

Note: We do not use your data for marketing emails or promotional campaigns unless you explicitly opt in. You can manage communication preferences in your soka4d account settings at any time.

Data Sharing and Third Parties

We share your data with the following third parties to operate soka4d:

Payment processors: Bank networks and e-wallet providers (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your banking details to process deposits and withdrawals
Sports data providers: Third-party data aggregators supply match results, odds, and league information for Liga 1, Piala Indonesia, Piala AFF, Champions League, and other tournaments
Anti-fraud and verification services: We may use third-party identity verification and fraud-detection services to screen for high-risk accounts
Legal and regulatory authorities: We may disclose your information when required by law, court order, or government request in the jurisdiction where we operate
Service providers: We use cloud hosting, email, analytics, and customer-support platforms that may process your data on our behalf

We do not sell your personal information to advertisers or marketing companies. Third-party service providers are contractually bound to protect your data and use it only for the purposes we specify.

Data Retention and Storage on soka4d

We retain your data according to the following schedule:

1

Active account dataDuration

We retain your identity information, payment details, and account settings for as long as your soka4d account is active. Upon account deletion, we retain transaction records for five years to comply with financial regulations.
2

Betting and settlement recordsDuration

Bet history and settlement data are retained for dispute resolution (typically two years after the bet settles) and regulatory compliance (up to five years).
3

Identity documents and verification materialsDuration

We retain document photos and selfies for one year after KYC approval. Deleted accounts may retain minimal identifying information for fraud prevention.
4

Device and network logsDuration

IP addresses, login timestamps, and device information are retained for 90 days to detect unauthorized access and fraud.

Our servers may be located in jurisdictions outside your home country. Data transfers are protected by encryption and comply with applicable privacy laws where we operate. If you are in a jurisdiction with specific cross-border transfer restrictions, we will honor those requirements where legally required.

Your Rights and Data Access on soka4d

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right to access: You can request a copy of all personal data we hold on your soka4d account. Submit a request via our support team; we will provide a report within 30 days
Right to correction: If your profile information (name, address, email) is inaccurate, you can update it directly in your account settings or contact support
Right to deletion: You can request deletion of your account and associated data. We will delete most information within 90 days, except where we are required by law to retain it (e.g., transaction records for tax purposes)
Right to data portability: Upon request, we can provide your betting history and account data in a standard format for transfer to another service
Right to object: You can opt out of non-essential communication and analytics. You cannot opt out of data collection necessary for account verification and legal compliance

To exercise these rights, contact our support team via email or live chat on soka4d. We will verify your identity before processing your request. Requests are typically handled within 30 days during business hours across Jakarta, Surabaya, Bandung, Medan, and Semarang time zones.

Cookies and Tracking on soka4d

We use cookies and similar tracking technologies on soka4d for the following purposes:

Session cookies: These keep you logged in during your visit and are deleted when you close your browser
Persistent cookies: We use these to remember your preferences (language, theme, notification settings) across sessions
Analytics cookies: We collect anonymized usage data (page views, features accessed, time on site) to improve our platform performance
Security cookies: These help us detect fraud, unauthorized access, and account anomalies

You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain soka4d features (e.g., staying logged in). We do not use third-party advertising cookies that track you across other websites.

Data Security and Account Protection on soka4d

We protect your personal data through multiple security layers:

Encryption: Your data is encrypted in transit (HTTPS/TLS) and at rest on our servers
Access controls: Only authorized soka4d staff can access your data, and access is logged and monitored
Two-factor authentication: You can enable optional 2FA on your account for added protection
Regular audits: We conduct periodic security reviews and penetration testing to identify and remediate vulnerabilities
Incident response: If we detect unauthorized access to your account, we will notify you and our support team will help you regain control

While we implement industry-standard security practices, no system is completely risk-free. You are responsible for protecting your password and account credentials. If you suspect unauthorized access, contact our support team immediately; we can freeze your account and investigate within minutes during business hours.

Contact Us and Policy Changes

If you have questions about our privacy practices on soka4d, contact our support team via live chat, email, or phone during regional business hours. We respond to data privacy inquiries within 48 business hours. If you are in a jurisdiction with a data-protection authority (e.g., local ombudsman or privacy office), you may file a complaint with that authority if you believe we have mishandled your data.

We may update this privacy notice to reflect changes in our practices, new features, or changes in applicable law. We will notify you of material changes via email or a prominent notice on the soka4d platform. Your continued use of soka4d after such changes constitutes your acceptance of the updated policy. This notice was last updated in 2024 and is subject to change.